If financial service organizations want to spark growth, a new report from GMC Software Technology and Forrester Consulting indicates that customer experience must be a point of emphasis.
The study, “Todays Financial Services CX Roadblocks,” also notes that a focus on digital presentation, while important in today’s connected environment, must be balanced with customer experience based around the delivery of consistent and clear documentation.
Emphasis on mobile communication is, understandably, very high within....