No matter where customers are in their lifecycle, eHarmony is conducting top-notch customer engagement to build deeper personalized relationships with each of them. As an online dating website designed specifically to match up singles, users of the popular site are often in a situational flux because as relationship statuses change, customer experiences change.
Therefore, eHarmony has developed an incredibly rigorous, detailed, and successful range of customer engagement strategies to manage many types of behaviors. eHarmony collects a....