For Denny’s CEO John Miller, there is always room for improvement in the customer experience arena. Although Denny’s has made great strides in this area, along with customer engagement and brand loyalty, nothing will stop Miller from augmenting the Denny’s product and experience.
During Wednesday’s fourth-quarter financial results conference call, Miller said he was excited about the brand’s strong finish to 2014−which saw the all-important same-store sales climb higher than they’ve been in the....