Concierge services can help loyalty marketers increase customer retention and increase customer spending Mark Robeson, senior vice president sales and marketing, for VIPdesk said during a Loyalty 360 webinar.
“From the ordinary to the extraordinary, concierge services provide your customers with access to a virtual personal assistant that can provide them with anything, anytime, anywhere, Robeson said, likening the service to a help line or a lifeline for customers.
A concierge service is a mixture of:
Services....