Customer service has expanded to a number of different channels in recent years, and consumers now expect their favorite brands to have the ability to solve issues across any given platform. Providing this kind of customer experience has proven to be one of the largest challenges faced by brands today.
Aiding in this quest for true omnichannel customer engagement is LiveWorld, a software provider that recently announced the release of their latest SaaS (software as a service). The platform will allow users to seamlessly track and....