The latest news in the world of customer experience and customer loyalty.
“World’s Fastest Pizza Maker” Crowned at Domino’s
Werner Lomker is officially the 2018 World’s Fastest Pizza Maker at Domino’s. Since beginning in 1982, the competition has gotten very popular with both workers and spectators who look forward to the competition each year. On May 15th, at Mandalay Bay Casino in Las Vegas, in front of thousands of spectators, Lomker made three pizzas in 57 seconds. In addition to the spiffy new title, Lomker won $3,000 and a trophy from Domino’s CEO Patrick Doyle. The contest consisted of creating three large pizzas: pepperoni, mushroom, and cheese. Participants were graded on three criteria: dough/sauce, portioning of toppings and placement. The judges were strict as well: if the pizzas were not up to the Domino’s standard, contestants were penalized on time or completely disqualified if they were truly horrendous.
Get Dirty at Bonnaroo with LG
Typically, Bonnaroo is a four day festival full of grease, grime, and other buildup that comes from lack of washing one’s clothes. This year, LG will be fixing that problem for guests who would like an opportunity to “freshen up.” The "LaundROO Lounge and Vintage Clothing Swap, Powered by LG," will be a new 3,600 square foot interactive destination for festival goers to refresh their style, as well as their mind and body. The air conditioned lounge will feature 25 LG washers and 25 LG dryers, along with “hangout spots” for guests to congregate while waiting for their clothes. There will also be a clothing swap, where guests can swap out their clothing for others. That clothing is then washed and provided to somebody else who takes part in the swap.
Netflix is the new Disney…. No wait, it’s Bigger
On Thursday, Netflix shares hit an all-time high with a market cap of $151.43 billion, surpassing Disney’s $151.36. The brand has put customer experience at the forefront of its strategy over the last few years, adding to its original content and increasing the amount of movies it has. By bringing in prominent actors and directors for their original content and adding high-demand content, the brand has seen its shares skyrocket. The first quarter saw the brand add 7.41 million new subscribers, clearly the new formula is working. With greater increases on the international market and maintaining consistency, there is no limit to where Netflix might go in the next few years.