Customer Experience
New Store Experiences Are Not Stopping Mall Closures
Sales for mall retailers peaked in August 2018, but many businesses were increasing foot traffic without increasing profits, and numbers are going down. “As retailers are now starting to talk about pulling back on discounting, this could be one reason why traffic is dropping at malls, he said, in addition to the fact that some purchases are moving online. Another issue is landlords have been hoping that offering shoppers new experiences would make it....