Did you know that a customer service agent’s perceived happiness has a direct impact on a consumer’s experience with a brand? That is according to new research released by LiveOps, a cloud contact center and customer service solutions provider.
LiveOps partnered with Harris Interactive and Social Business Builders to conduct the research, which included a survey of 1,255 consumers 18 years and older. The research yielded four critical points:
1. Happy Agents Equal Happy Customers: 92% of consumers surveyed indicated that a....