Interactive personalized video is a great way to create a better customer experience and better customer engagement. That’s according to Scot A. Laudicina, Vice President, Cross Sell, Pitney Bowes Software.
During a session at the recent Forrester CXNYC 2016 Conference, Laudicina discussed personalized video, the power of it from a customer engagement perspective, and Pitney Bowes’ first-of-a-kind video solution, EngageOne Video.
EngageOne Video enables clients to deliver both interactive and personalized video....