As artificial intelligence grows in power by leaps and bounds, the challenge now is for companies to find ways to best leverage the advances to enrich customer experience. Officials at Hilton Worldwide believe they’ve answered that question with “Connie,” an entirely digital concierge powered by IBM artificial intelligence.
Connie is being piloted at the Hilton McLean in Virginia (site of Hilton headquarters), but might just be the future of customer experience for the brand.
The innovation is a huge step....