Deloitte Digital has been recognized as a leader in the CRM/CEM space for the fourth year in a row, based on a Gartner report that recognizes firms that are able to best implement their programs into existing infrastructure. The report, titled, “Magic Quadrant for CRM and Customer Experience Implementation Services,” which identifies the best in CRM and CX digital agencies, ranked Deloitte first in execution.
Customer experience solutions are becoming a necessary piece of companies across all verticals, and a seamless integration of CEM ensures that businesses aren’t slowed by the initial period of learning newly installed technologies.
“It’s an honor to once again be recognized as a leader in Gartner’s Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide report,” said Andy Main, Leader of Deloitte Digital U.S. “As a digital consulting agency, we strive every day to help our clients achieve their ambitions by finding answers to complex challenges, and to do it in new ways that benefit them, their brands, and their customers. To be acknowledged for what we believe is our vision, agility, and ability to deliver differentiating CX solutions is truly significant recognition for our clients and ourselves.”
Deloitte differentiates itself within the CRM market by combining its top-class technology solutions with an extensive knowledge of the industry to create real organizational change from its clients. Implementing CX technologies is a momentous task for any business, and Deloitte hopes to ease the process through its digital consulting.
According to the report, “Selecting the right CX and CRM implementation service provider requires focused and deliberate evaluation. The market for CRM implementation services is maturing, but the ability to address complexity from business perspectives, as well as achieve complex technology integration, will be highly differentiating for the next few years.”
“These factors have led providers to re-establish their CRM strategic focus, market strategies and competitive aims, forcing new approaches to differentiation and, thus, leading to changes in positions of providers included in the 2014 assessment.”