The Associated Press reports that Danielle Schwartz didn't ask for an oil painting of her cat. But she loves the portrait of Stinky that hangs in her upstate New York home, a surprise gift from an unlikely place: an online pet store.
The AP says it's one of the more than 1,000 free paintings that Chewy sends to select customers each week — even during the pandemic — tapping into people's obsession with their fur children and, it hopes, winning customers for life.
In the cutthroat world of online shopping, that personal touch and a bit of kitsch is how Chewy is looking to stand out among the competition, which has only gotten stiffer as more people shop online and add pandemic pets to their families. Pet ownership is expected to grow 4% in 2020, the first increase in several years, according to the Petco Foundation.
The AP says Chewy's strategy seems to be working on Schwartz, whose blue-eyed cat likes to rub up against the painting from his cat tree.
"I just want to buy everything from them," she says. "They're a big company. I was shocked that they did something so personal."
The portraits have become a hit on social media, where people share images of them or beg for their pets to be turned into works of art.
The AP says Eric Sheridan, a sales specialist from Lee, Florida, asked for a portrait through the Twitter account of Gozer, his Boston terrier with more than 3,000 followers. A Chewy representative messaged back: "My paws are crossed that we'll be able to send you one." It arrived a month and a half later. "Christmas came early," Sheridan tweeted from Gozer's account.
Not everyone is delighted by getting a mystery portrait — the company acknowledges that some confused customers send them back. But many who get a pet portrait document it for social media, giving Chewy free advertising — a trend the company noticed when it first started shipping them out.
"Customers were going bananas," says co-founder Ryan Cohen, who helped come up with the idea in 2013 before leaving the company.