Bank of America’s virtual financial assistant, Erica, has had more than 10 million users since it became available nationwide in June 2018, the company announced recently.
Erica, the artificial intelligence (AI)-driven service which soon is expected to reach 100 million client requests completed, will have several new insights within the bank’s award-winning mobile app that offer clients personalized, proactive guidance to help with their finances.
“The latest enhancements to Erica include a new Refund....