It may seem like a fairly innocent upgrade, but for Avis Budget Group officials, allowing Avis and Budget Car Rental customers to receive their rental agreements translated into a more convenient language makes the overall experience easier and more efficient.
Avis Budget Group will offer customers rental agreements in their native language as part of its ongoing core strategy of putting the customer first.
John Barrows, Vice President, Communications , Avis Budget Group, told Loyalty 360 that the company is always looking at ways to....