In an innovative move, 1-800-FLOWERS.COM is expanding their customer experience presence to Facebook Messenger. On the heels of the social media giant’s announcement at its F8 Developer Conference that “chatbots” are coming to the app as a way for brands to offer automated assistance to customers.
Facebook Messenger is the 2nd most popular app on iOS, and is home to over a billion messages every month. The 1-800-FLOWERS.COM bot offers customers a fully comprehensive shopping experience, and is able to answer....