1. CX (Customer Experience)
  2. Loyalty / Rewards Programs

T. J. Gentle, President and CEO of SmartFurniture.com, participated in a scintillating interview to discuss his company’s proprietary prescriptive personalization application SmartProfile, pertinent metrics, and the definition of customer loyalty.

Can you tell our audience how SmartProfile came to be, the factors behind its creation, and how it works?

Gentle....

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