Wyndham Focuses on Customers in Winning 360-Degree Honor

  • February 11 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

  In a year where travel and tourism marketing was the most challenging ever, Wyndham Hotels & Resorts came through with flying colors to take home the prestigious 360-Degree top brand award at the 2020 Loyalty360 Awards. The New...Read More

Q&A with Jackie Harkness and Valerie Durand, Air Canada

  • February 10 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

  Air Canada is Canada’s largest domestic and international airline. Canada’s flag carrier is among the 20 largest airlines in the world and in 2019 served over 51 million customers. Air Canada recently won a Platinum award in...Read More

In Challenging Times, Air Canada’s Giveback Program Shines a Light

  • February 08 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

  Air Canada may already be amongst the 20 largest airlines in the world, but that doesn’t stop them from continuously finding new ways to innovate and come up with new ideas to serve its customers. “We like to say that we...Read More

Q&A with Matthew Seagrim, SCENE

  • February 04 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

  Matthew Seagrim is Managing Director of SCENE, a joint venture between Cineplex Entertainment and Scotiabank, which has officially ranked Canada’s most extensive entertainment loyalty program. SCENE also took home several honors at...Read More

How Canada’s SCENE Stays Relevant, Innovative, Loved

  • February 02 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

  When SCENE launched in 2007 as a joint venture between Cineplex and Scotiabank that soon became Canada’s largest entertainment loyalty program, they were aware of the audience they wanted to target for membership. “A huge...Read More

Q&A With Erin Corrigan, Donatos

  • February 01 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

 Erin Corrigan is the Digital Marketing Manager at Donatos, an Ohio-based pizza delivery restaurant franchisor that has nearly 200 locations in 10 states, with the majority of locations in Ohio. Donatos won a Silver award at the recent...Read More

Q&A With Jodi Boyce, Teriyaki Madness

  • January 27 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

  Jodi Boyce is executive vice president of the fast-casual Denver-based teriyaki franchise, Teriyaki Madness, which features a Seattle-style teriyaki menu with nearly 95 locations in the U.S. Teriyaki Madness has leveraged its loyalty...Read More

Teriyaki Madness Gets Ahead of Loyalty Curve with New Technology

  • January 25 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

  Jodi Boyce’s start in the foodservice business wasn’t the typical endeavor, but she did get a lot of miles out of the experience. As a recent college grad in Colorado, Boyce got a job driving the Oscar Mayer Wienermobile...Read More

Q&A With The GIANT Company’s Jessica Printy Groves and Emily Mikus

  • January 22 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

 The GIANT Company is a U.S. supermarket chain that operates 186 stores in, Pennsylvania, Maryland, Virginia, and West Virginia. They operate full-scale supermarkets under the GIANT and MARTIN’S banners, along with small-scale urban...Read More

Team Engagement is Key to The GIANT Company’s Loyalty Launch

  • January 20 2021
  • Resource: In-Depth Exclusives
  • Mark Johnson

  The GIANT Company’s Emily Mikus has been around marketing and customer engagement programs for many years, but she had no better technical way to describe the year that was. “It was just a pop-up, whack-a-mole kind of...Read More

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