Q&A with GPM Investments Arie Kotler and Michael Bloom

  • December 10 2020
  • Resource: In-Depth Exclusives

 Chances are you’ve probably driven past a convenience store owned by GPM Investments, the 7th largest convenience store chain in the country based in Richmond, VA. Nationally, GPM has 1,350 company-operated stores and 1,580 dealer...Read More

GPM Grows Convenience Stores Loyalty Through M&A

  • December 08 2020
  • Resource: In-Depth Exclusives

 For Arie Kotler and Michael Bloom, customer loyalty comes in all shapes and sizes, and it certainly runs both ways. As the chief executive officer and the executive vice president of merchandising and marketing, respectfully, for GPM...Read More

Q&A with Nir Patel, President of Belk, Part 2

  • November 23 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson

  Loyalty360 CEO Mark Johnson had the chance to talk with Nir Patel, the President of Belk, a department store chain founded in 1888 which has nearly 300 locations today in 16 States. People have shifted in their lifestyle during the...Read More

Q&A with Nir Patel, President of Belk, Part 1

  • November 20 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson

  Loyalty360 CEO Mark Johnson had the chance to talk with Nir Patel, the President of Belk, a department store chain founded in 1888 which has nearly 300 locations today in 16 States. People have shifted in their lifestyle during the...Read More

Q&A with Andy Rebhun, Vice President of Digital for El Pollo Loco, Part 2

  • November 13 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson

 El Pollo Loco is Spanish for "The Crazy Chicken," and is an LA-Mex restaurant chain specializing in fire-grilled chicken, with over 465 locations in six states. Mark Johnson from Loyalty 360 recently had the chance to speak with...Read More

Q&A with Fleet Feet’s Ben Cooke and Ellen Donahue, Part 2

  • November 12 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson

 Fleet Feet is a company that has been outfitting runners with the right equipment and knowledge since 1976. They have over 180 stores across the U.S. and are a category leader. Mark Johnson, CEO of Loyalty360, had the chance to talk with...Read More

Q&A with Andy Rebhun, Vice President of Digital for El Pollo Loco, Part 1

  • November 11 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson

 El Pollo Loco is Spanish for "The Crazy Chicken," and is an LA-Mex restaurant chain specializing in fire-grilled chicken, with over 465 locations in six states. Mark Johnson from Loyalty 360 recently had the chance to speak with...Read More

Q&A with Fleet Feet’s Ben Cooke and Ellen Donahue, Part 1

  • November 10 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson

 Fleet Feet is a company that has been outfitting runners with the right equipment and knowledge since 1976. They have over 180 stores across the U.S. and are a category leader. Mark Johnson, CEO of Loyalty360, had the chance to talk with...Read More

Listening to Customers is Key to El Pollo Loco's Success

  • November 09 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson

 If you want to know how much El Pollo Loco is committed to its customers, consider what the company did when they recently called their top 50 loyalists and asked each of them what they liked — as well as didn't like — about...Read More

Fleet Feet Steps Up with User-Friendly App During Running Boom

  • November 06 2020
  • Resource: In-Depth Exclusives
  • Mark Johnson

 The good news for Fleet Feet in 2020 was that more people became interested in staying in shape, which included walking and running. The not-so-good news in all of this was handling increased store traffic in a year where people were not...Read More

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