[Podcast] What We're Seeing and Hearing: Episode 4

Loyalty360 CEO/CMO Mark Johnson gives his insight on some of the hot trends and topics in loyalty management today in Episode 4 of What We’re Seeing & Hearing. In today’s installment, Mark addresses the concepts of understanding customers and employee engagement, as well as a new subject we’re starting to hear more about: entanglement. Mark discusses how some of the brands he‘s spoken to recently are handling these aspects of their loyalty marketing initiatives.