[Podcast] 5 Key Building Blocks to Grow Customer Loyalty in Retail

Today's digital environment has dramatically changed the landscape for traditional brick and mortar retailers, full of both opportunities and challenges. On one hand, retailers are coping with customer retention issues while trying to secure baskets against the online players. On the other hand they also have to adapt to new technologies and ideas like mobile, personalized marketing, and shopper experience management. Retailers must up their game while tackling competition coming in from all directions.