Loyalty360 Customer Awards


Loyalty360 Recognizes Winners for the Third Annual Loyalty360 Customer Awards

Loyalty360, The Association for Customer Loyalty, is proud to share the 2019 Loyalty360 Customer Award winners, which were announced on November 13th during Loyalty360’s Customer Expo in Indianapolis, Indiana. The awards recognize brands that are building stronger and deeper relationships with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in eight categories, each representing a key facet of a brand’s customer loyalty focus. Additionally, winners for the Loyalty360 360 Degree Awards for brands and suppliers were also announced during the ceremony.

Earlier this fall, brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, representing some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brand’s award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, and bronze winners in each category.
The winners are as follows:
 
Business Transformation:
Platinum: Wyndham Hotels & Resorts
Gold: Nissan
Silver (tie): RBC and Air Arabia
 
Customer Experience and Engagement:
Platinum: Sapporo
Gold: Famous Footwear
Silver: Redbox
Bronze: Nissan
 
Experience and Design Innovation:
Platinum: T-Mobile
Gold: Famous Footwear
Silver: Fannie Mae
Bronze: Francis Ford Coppola Winery
 
Customer Feedback and Insights:
Platinum: Karisma Hotels & Resorts
Gold: The Leading Hotels of the World
Silver: SharkNinja
Bronze: The Doctors
 
Loyalty and Advocacy:
Platinum: T-Mobile
Gold: DSW
Silver: Donatos Pizza
Bronze: Air Arabia
 
CX Campaign:
Platinum: T-Mobile
Gold: Wyndham Hotels & Resorts
Silver: TELUS
Bronze: The Doctors
 
Employee Empowerment:
Platinum: Wheaton | Bekins | Stevens
Gold: Caesars Entertainment
Silver: The Leading Hotels of the World
Bronze: Ford
 
Customer Centric Culture:
Platinum: GIANT Food Stores
Gold: Luxottica
Silver: Wyndham Hotels & Resorts
Bronze: Ford
 
360 Degree Brand:
Platinum: T-Mobile
Gold: Wyndham Hotels & Resorts
Silver: Famous Footwear
Bronze: The Leading Hotels of the World
 
360 Degree Vendor:
Platinum: Brierley + Partners
Gold: Aimia
Silver: Jebbit
Bronze: Cheetah Digital

 
For more information about the Loyalty360 or Loyalty360 Awards, contact [email protected] or visit our website at customerexpo.com.
 
 
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Congratulations to the winners of the 2018 Loyalty360 Customer Awards!


Loyalty360, The Association for Customer Loyalty, is proud to share the 2018 Loyalty360 Customer Award winners, which were announced on October 25th during Loyalty360’s Customer Expo in Nashville, Tennessee. 

The winners are as follows:

Awareness and Acquisition
Platinum: AccorHotels
Gold: Adidas
Silver: Best Western
Bronze: Caesars Entertainment
 
Brand Messaging & Communication
Platinum: Ally Financial
Gold: Best Western
Silver: AccorHotels
Bronze: Caesars Entertainment
 
Brand Collaboration
Platinum: T-Mobile
Gold: Wyndham
Silver: Best Western
Bronze: Troon
 
Employee Impact
Platinum: Overstock.com
Gold: ULTA Beauty
Silver: Wyndham
Bronze: Troon
 
Customer Experience & Engagement
Platinum: Kellogg’s
Gold: Pepsi
Silver: BB&T
Bronze: National Lacrosse League
 
Customer Centric Culture
Platinum: T-Mobile
Gold: Loblaws
Silver: Foot Locker
Bronze: Caesars Entertainment
 
Experience & Design Innovation
Platinum: Budweiser
Gold: Canadian Red Cross
Silver: Allianz Partners
Bronze: Prudential Financial
 
Customer Insights
Platinum: SONY Rewards
Gold: Firehouse Subs
Silver: Wyndham
Bronze: Canadian Red Cross
 
Loyalty & Advocacy
Platinum: AMC Networks
Gold: ULTA Beauty
Silver: Sleep Number
Bronze: YesWay
 
360 Degree Brand
Platinum: T-Mobile
Gold: AccorHotels
Silver: ULTA Beauty
Bronze: Best Western
 
360 Degree Vendor
Platinum: CrowdTwist
 
Loyalty360 Honors
Brand: Ally Financial
Brand: Overstock.com
Vendor: CrowdTwist
Vendor: Lenati
Individual: Brian Venuti, Luxottica
Individual: Jimmy Budnik, Overstock.com

Thank you to all those that submitted for this year's awards and thank you to our finalists and judges! For more information on the Loyalty360 Customer Awards, please contact [email protected] 

Thank you to our esteemed panel of judges: 

Jon Siegal, Stellar Loyalty
Sai Koppala, SheerID
Bob Macdonald, Bond Brand Loyalty
Rick Boubelik, Epsilon
Erin Raese, Aimia
Michael Testa, FICO
Lonnie Mayne, Red Shoes Living
Jeff Sopko, Baesman
Joe Doran, Persuade Loyalty
Jen Gross, Vistex
Mairead Ridge, CrowdTwist
Antje Helfrich, Lenati
Phil Hussey, 89 Degrees
Sarah Simon, Confirmit
David Andreadakis, Kobie Marketing
Jen Gray, HelloWorld

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Congratulations to the finalists of the 2017 Loyalty360 Customer Awards! The awards recognize brands that are truly working to build stronger and deeper relationships with their customers. These categories represent a key tenet of a brand’s interactions with its customers. Winners were recognized at a ceremony during Loyalty360’s Customer Expo, held November 6-8 at the Sheraton Music City in Nashville, TN. The winners are as follows:

Operational Excellence
Platinum - Overstock.com
Gold - Ryder System
Silver - Caesars Entertainment
Bronze - Choice Hotels
 


Organizational Commitment
Platinum - Sberbank
Gold - Caesars Entertainment
Silver - Dell Technologies
 


Customer Insights
Platinum - AARP
Gold - Wyndham
Silver - Ryder System
Bronze - Global Hotel Alliance
 


Customer Experience & Engagement
Platinum - Royal Bank of Canada
Gold - Best Western
Silver - Ryder System
Bronze - CIBC
 


Awareness & Acquisition
Platinum - MGM Resorts International
Gold - Choice Hotels
Silver - Nissan Motor Acceptance Corporation (NMAC)
Bronze - RLH Corporation
 


Loyalty & Advocacy
Platinum - Domino's
Gold - Caesars Entertainment
Silver - Best Western
Bronze - Royal Bank of Canada
 


360-Degree Award (Brand)
Platinum
- Caesars Entertainment
Gold - Best Western
Silver - Ryder
Bronze - Choice Hotels

360-Degree Award (Vendor)
Platinum - Epsilon
Gold - Bond Brand Loyalty
Silver - Synchrony Financial 

Loyalty360 Honors

Customer Service Innovation - Royal Bank of Canada
Sales Innovation - Nissan & Infiniti
Operational Innovation - Caesars Entertainment
New Product or Service Innovation - MGM Resorts International
Executive of the Year - Jeff Sopko, President, Baesman
Company of the Year - Caesars Entertainment

 
Customer Experience Landscape: A State of the Industry Report, Shaped by Industry Feedback

Customer Experience is more than just a buzz word - it's a critical leg of the customer loyalty journey. The Customer Experience Landscape is an honest and unbiased assessment of the CX strategies in the market today. Building on the insights uncovered in the 2015 report and incorporating feedback from Loyalty360 members, the 2016 study explores year-over-year shifts in strategic direction, investment, business impact, channel strategy and more. Readers will gain business intelligence on CX budgets, metrics, performance benchmarks, challenges and innovations.

With the CX Landscape: The State of the Industry report, Loyalty360 has chosen to assess the current and future states of customer experience. By surveying more than 250 brands, the study evaluates the definition and scope of CX, processes, frameworks, challenges, technology adoption, innovations and knowledge gaps. 
 

Purchase CX Landscape Report (2016)

Purchase CX Landscape Report (2016)

Your Customer Experience Landscape Report subscription will be emailed to the address associated with your user profile at time of purchase. If you would like to update your email address please email [email protected]


2015 Customer Experience Landscape

As customer experience continues to evolve and advance, Loyalty360, the definitive voice of loyalty marketing, has chosen to again assess the current and future landscapes. The CX Landscape online survey polled more than 150 brands, representing companies of various sizes and a broad spectrum of industries, from September 16 – October 27, 2015. The study evaluated CX budgets, 
​definitions and scope, as well as metrics, performance, techniques, tools and challenges.

Key findings of the 2015 study include:

- The definition of customer experience continues to evolve and grow.

- Budgets for customer experiences are on the rise year-over-year.

- Customer insights are playing a big role in customer experience strategies and programs, yet brands are still struggling to effectively turn insight into action.

- Brands say the biggest challenges to customer experience are internal, rather than competitor or customer-driven challenges.

The study revealed a need for standard metrics and benchmarks to help brands understand what’s working, what’s not and how CX efforts can help meet overall business goals.

To access the full report, click “Add to Cart” below.

 

Purchase Customer Experience Landscape Report

Purchase Customer Experience Landscape Report

Your Customer Experience Landscape Report subscription will be emailed to the address associated with your user profile at time of purchase. If you would like to update your email address please email [email protected]

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