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Sixty years ago, Jimmy Haslem opened his first Pilot store in Gate City Virginia. Gas was 27 cents a gallon. Now, Pilot is the largest operator of travel centers in North America with more than 750 locations in 43 states and six Canadian provinces.
 
We sat down with Steven Root, the Senior Marketing Manager for Pilot Flying J’s loyalty program, to discuss the maneuvers Pilot is making in their sector to both please customers and stay ahead of the curve.
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