Brightcove Partners with Dropkick Murphys for Live Stream Show “Streaming Outta Fenway”

  • May 21 2020
  • Resource: Daily News
  • Jacob Clary, Loyalty360

Brightcove Live has announced they will be the live streaming partner for Dropkick Murphys’ live stream “Streaming Outta Fenway” taking place May 29 from Boston Red Sox baseball field, Fenway Park. This event, according to the...Read More

Executive from Pegasystems Discusses Data, Differentiation, & More

  • March 10 2020
  • Resource: Daily News

Pegasystems Inc. is a leading software provider for customer engagement and intelligent automation headquartered in Cambridge, Massachusetts with offices around the world. Pega says its “adaptive, cloud-architected software – built on...Read More

Pegasystems Executive Discusses Empathy in Customer Loyalty

  • August 30 2019
  • Resource: Daily News
  • Mark Johnson | Loyalty360

If you’re in the loyalty space, you’ve probably heard something about empathy lately—perhaps from a programmer who is working towards “empathetic design” or a marketer who is seeking to cultivate “brand empathy....Read More

Pegasystems Executive Discusses Leadership in RTIM

  • April 18 2019
  • Resource: Daily News
  • Peter Mills | Loyalty360

Many brands have come to understand that interacting with customers throughout their journeys has positive consequences: reduced churn, improved sales, greater advocacy. The reason is clear. Customers want to be recognized as individuals, and when...Read More

New AI and Robotic Automation Capabilities Spark Enhanced Employee Engagement, Customer Experience

  • March 14 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Pegasystems, a software company that empowers customer engagement at the world’s leading enterprises, recently announced new artificial intelligence (AI) and robotic automation capabilities in its customer relationship management (CRM...Read More