/  Content Gallery / Research and Reports

Research & Reports

Back
The good, the bad, and the ugly: 2019 global customer service insights

The good, the bad, and the ugly: 2019 global customer service insights
  • June 28 2019
  • Resource: Research And Reports
  • The Pega Team

Bad service. We all know what it feels like. The kind that leaves you waiting endlessly on hold, wondering if your call really is important. The kind that makes you groan in frustration at annoying emails and clueless chat conversations. The kind...Read More

Membership and Pricing

TRENDING

VIEW ALL
Membership and Pricing

WEBINARS

View All
Enhancing Experiences with Customer Identity Resolution: A Deep Dive into Loyalty360 and Wunderkind’s Latest Research Report
Enhancing Experiences with Customer Identity Resolution: A Deep Dive into Loyalty360 and Wunderkind’s Latest Research Report
Getting Personal with Noodles & Company: A Deep Dive into Their Data-Driven Approach to Loyalty Engagement
Getting Personal with Noodles & Company: A Deep Dive into Their Data-Driven Approach to Loyalty Engagement
Redesigning Your Loyalty Program for Relevance and Results with the Right Strategy
Redesigning Your Loyalty Program for Relevance and Results with the Right Strategy

Industry News

View All
Airship Ushers in New Era Of Agility for Brands to Unify and Optimise End-to-End Customer Experiences Across Websites, Apps and All Channels
Oct 08, 2024
Choice Hotels International Unveils Exclusive and Proprietary "Lobby in a Box" to Streamline Extended Stay Hotel Conversions and Elevate the Guest Experience
Oct 08, 2024
e.l.f. Beauty, N.C. A&T Release “Not-So-White Paper”
Oct 08, 2024
DoorDash Announces New Partnership with Wegmans Food Markets, Inc.
Oct 08, 2024