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The good, the bad, and the ugly: 2019 global customer service insights

The good, the bad, and the ugly: 2019 global customer service insights
  • June 28 2019
  • Resource: Research And Reports
  • The Pega Team

Bad service. We all know what it feels like. The kind that leaves you waiting endlessly on hold, wondering if your call really is important. The kind that makes you groan in frustration at annoying emails and clueless chat conversations. The kind...Read More

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