Shoe Carnival Leverages New Customer Engagement Strategies

  • August 31 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

In the past couple of years, Shoe Carnival, one of the country’s largest footwear chains with more than 555 stores throughout the Midwest, South, and Southeast regions, has seen its Shoe Perks loyalty program more than double to more than 12...Read More

Loyalty Program Represents Incredibly Valuable Asset for Ulta Beauty

  • August 29 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Ulta Beauty’s growth is simply astonishing, due in large part to its immensely popular loyalty program, Ultamate Rewards.Ulta Beauty achieved more than 20 percent top-line growth during the company’s second quarter. “We exceeded...Read More

Driving Customer Loyalty Huge Focus at Gap

  • August 21 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Don’t refer to Gap as a “mall-based apparel retailer” around Art Peck, the company’s CEO. Peck strongly believes that Gap is a multi-dimensional company that is often pigeonholed in relation to malls. Driving loyalty and...Read More

Does Dick’s Sporting Goods Face Challenging Outlook to Restore Brand Loyalty?

  • August 17 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

For Dick’s Sporting Goods CEO Ed Stack, the retail market is currently in flux. Stack likes the company’s current position in the sporting goods marketplace, yet is it strong enough to restore brand loyalty amid fierce competition...Read More

Customer Data and Its Impact on Loyalty Programs

  • July 24 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Mining volumes of customer data can pose a significant challenge for any loyalty marketer. Finding the true connection between customer data and impactful loyalty programs is not an exact science. John Geiger, director, client services, Baesman...Read More

J.C. Penney Looks for More Brand Appeal with New Loyalty Program

  • July 11 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Venerable retailer J.C. Penney has encountered various hurdles in recent years that have impacted fiscal results and brand loyalty. But, today J.C. Penney officials embark on what they hope is the start of a new and prosperous chapter for the 115...Read More

Merger of QVC and Home Shopping Network Brings a Wealth of Customer Loyalty

  • July 07 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

The merger of QVC and the Home Shopping Network will bring together two marketing giants and a wealth of attendant customer loyalty. Liberty Interactive, which owns QVC, will acquire the 62 percent of HSNi it does not already own in an all-stock...Read More

Sonic’s Executive Moves Underscore the Importance of Enhanced Customer Experience

  • July 07 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Sonic’s key executive decisions recently drove home the fact that an enhanced customer experience is its utmost priority. During the company’s recent third-quarter earnings call, Sonic CEO Cliff Hudson noted the following key...Read More

What Will Amazon’s Acquisition of Whole Foods Mean to the Customer Loyalty Industry?

  • June 20 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

As the grocery segment heats up against the backdrop of a price war competition, online behemoth Amazon dropped a bomb on the industry just four days ago: It acquired Whole Foods in an all-cash transaction valued at approximately $13.7...Read More

Kroger Needs to Differentiate on Customer Experience Amid Burgeoning Grocery Sector Competition

  • June 20 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Five days ago, Kroger−the largest U.S. supermarket chain by revenue and the second-largest retailer (behind Walmart)−saw its stock tumble to its largest one-day loss since 1999 after its same-store sales dropped for the second...Read More

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