CONTENT GALLERY

Two years ago, Gartner published a study that contained the following statistic: 89% of companies plan to compete primarily on the basis of customer experience by 2016. Since we have embarked on 2017, Loyalty360 solicited the expert opinions of...Read More

Starbucks CEO Howard Schultz may be stepping down next year from his current role for the iconic global company, but it seems apparent that the incredible amount of customer loyalty, fueled by growing with digital technology and mobile engagement,...Read More

As Abercrombie & Fitch continues to establish an evolved brand identity, it has turned into a tale of two brands−Hollister Co. and Abercrombie & Fitch. Third-quarter net sales sank 13 percent, to $358.3 million for Abercrombie, and...Read More

Officials at Panera Bread have successfully followed a path of customer loyalty that has enhanced the brand’s image and value among its customer base. During Panera’s recent third-quarter earnings conference call, Ron Shaich, company...Read More

Working to restore brand loyalty is, apparently, not a quick fix. Chipotle is still experiencing fallout from an E. coli outbreak earlier this year that affected almost 60 people who ate at the massively popular burrito chain. Following a...Read More

For McDonald’s corporate brass, 2015 was a tale of two halves: The first half was challenging, while the second half was resurgent. That second-half momentum from last year has carried over to 2016 as the iconic brand stepped up its customer...Read More

It’s been a most interesting year for Chipotle, as it has attempted to recover from an E coli outbreak that impacted 60 people who ate at the massively popular burrito chain, and this past summer’s first-ever loyalty program (Chiptopia...Read More

Kroger has enjoyed a long tenure of excellence when it comes to customer loyalty, customer experience, and customer engagement. Solid fiscal performance and stellar accolades seem to shadow Kroger. During its recent second-quarter results...Read More

Officials at Restoration Hardware maintain a long-range strategic plan focused on customer engagement and customer loyalty. During its Sept. 8 second-quarter fiscal results conference call, Restoration Hardware CEO Gary Friedman noted some key...Read More

For many people, the thought of running a discount retail business seems very daunting. But for Dollar Tree CEO Bob Sasser, business is solid and has been for quite some time now. How does a discount retailer like Dollar Tree spark customer...Read More