Creating change, especially on an enterprise level, can be a monumental undertaking. Setting up an internal CX program is no different and corporate inertia can sometimes seem like an insurmountable hurdle. In a webinar titled, “Insider’s Guide to Customer Experience: How to Simplify Customer Experience Complexity,” Verint experts walked attendees through the process of designing and implementing an effective, successful, and, above all, simple customer experience program within their own organizations.
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