Officials at Urban Outfitters have gained key customer experience insights during the past years, thanks to their partnership with Medallia.   Loyalty360 talked to Caitlin Szpakowski, store operations and customer experience manager for Urban Outfitters, about what company officials have learned, particularly from the past two holiday seasons.   Can you talk about your company’s learnings from the holiday season and Urban’s approach to customer experience? Szpakowski: With having Medallia for two years now, I....

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