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HERNDON, Va.—Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading provider of voice of the customer and enterprise feedback management (EFM) solutions, today announced that Turnkey Intelligence, a leader in the business of sports and entertainment, selected its EFM solution in September 2011, and is now in the process of deploying the software to power its Turnkey Surveyor suite of market research services.
“We’re a full service firm that’s drastically changing the research paradigm,” states Haynes Hendrickson, president of Turnkey Intelligence. “Sports and entertainment is so fluid; our clients often want to quickly run their own research projects in-house. We stand alone as a full service research firm that’s embracing this approach and encouraging our clients to incorporate self-service into their research mix, using Vovici’s world-class software.”
Vovici software, which is part of the Verint Voice of the Customer Analytics™ portfolio, helps forward-thinking organizations benefit from a single-vendor solution set for voice of the customer (VoC) initiatives across surveys, voice recordings, email, chat and social media. Using the comprehensive VoC Analytics solution, enterprises can interpret customer feedback in the context of business objectives and quickly act upon it to drive change that results in improved customer experiences. With this approach, Turnkey can enable its clients to better understand the total customer experience, drive satisfaction, optimize operations and increase revenue.
“Turnkey has strong industry expertise and has been a reliable partner for our league and clubs for many years,” notes Alicia Rankin, director of research and fan insights at the National Football League (NFL). “Integrating that expertise directly into Vovici’s software in the form of industry-specific survey templates and report templates gives clubs a needed head start when designing their own research projects.”
Mark DiMaurizio, vice president of technology solutions at Comcast-Spectacor adds, “Turnkey is a valued research partner of Comcast-Spectacor and the Flyers & 76ers, and a real innovator. The Turnkey/Vovici pairing is great because now any of our properties can get self-service and full service all from a single source and store all research results across time in a single place. Turnkey has created a seamless, cost-effective suite of custom research solutions.”
“We chose Vovici because it’s a powerful analytics engine that’s incredibly easy to use,” explains Steve Seiferheld, senior vice president of consumer research at Turnkey. “In sports and entertainment, whether you are a property, brand or agency, you need a constant flow of fresh, insightful information. Vovici gives us and our clients an easy way to organize, analyze and manage that information.”
“Vovici is delighted to have partnered with Turnkey to empower such iconic organizations as the NFL, NBA, MLS, MLBAM, IMS, Stanley Cup Champion Boston Bruins, World Series Champion St. Louis Cardinals and dozens upon dozens of other high profile clients,” says Dave Capuano, vice president of marketing at Vovici. “Producing deep metrics that are also easy to understand is no easy task, but integrating our software with Turnkey’s industry knowledge will certainly help monetize information and make it immediately actionable.
About Turnkey Sports & Entertainment
Turnkey Sports & Entertainment is the holding company that owns and operates Turnkey Search, the industry’s leading executive search firm, and also Turnkey Intelligence, the industry’s leading consumer intelligence firm. Turnkey Intelligence is the sports and entertainment industry’s leader in consumer insights (Surveyor). Clients utilize Turnkey’s software and services to make better-informed business moves involving sponsorship (Activator) and ticket sales (Prospector). For more information, visit www.TurnkeySE.com.
Vovici™, a Verint® Systems company, is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation and influence critical business decisions. More than a thousand organizations worldwide, including over half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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