Tesco Customer Service, Virgin Media and Vodafone are the top UK brands for customer service on Twitter, the latest Socially Devoted research from Socialbakers has found.
In order to be considered Socially Devoted, brands must respond to at least 65 per cent of the questions that are asked.
It was found that Network Rail took an average of six minutes to reply to a complaint, while O2 took an average of 498 minutes.
Jan Rezab, Socialbakers CEO, said: “A big congratulations to all the brands who achieved such great results. The....