Telefonica Global Solutions has deployed a Customer Experience Management (CEM) solution - RoamFix in a bid to facilitate roaming and gauge subscriber experience during the 2014 FIFA World Cup.
Mobileum RoamFix is a CEM solution that helps operators test and monitor subscriber QoE (Quality of Experience) in real-time inter-operator environments. Telco big data analytics firm Mobileum was selected by Telefonica for the development of the CEM solution.
Telefonica has set up a global management centre of operations and services, through....