T-Mobile is making huge strides in the customer loyalty and customer retention departments.
During the company’s second-quarter earnings conference call on July 30, T-Mobile U.S. CEO John J. Legere discussed this key development.
“We spent the summer giving more to T-Mobile customers, while as usual, our customers spent the summer doing the opposite,” Legere said, according to Seeking Alpha. “It’s actually kind of depressing to watch them box in customers as they struggle to react to the Un-carrier....