There is a link between customers receiving attention from service providers and feeling valued, according to a new study from Verint Systems based on an Ipsos survey of 1,000 U.S. consumers that explored customer satisfaction and engagement experiences among service providers and brands.
The study reveals there is almost an equal amount of consumers who provide feedback as compared to those who don’t, representing significant opportunities for businesses to gain additional insight through voice of the customer initiatives.
Here are....