By 2017, three times as many retailers as now will explicitly pin their customer and operations strategies on 3rd Platform technologies, according to IDC Retail Insights, which released a slew of predictions for the retail industry that will impact CRM, customer loyalty, customer retention, customer engagement, and customer experience.
During a Web conference titled, IDC FutureScape: Worldwide Retail Agenda 2015 Predictions, IDC Retail Insights offered predictions and new trends that loom on the horizon.
Here is a taste of some of IDC....