The Temkin Group announced the results of its sixth annual Temkin Experience Ratings on Tuesday, the result of research seeking to recognize industries and brands that are placing focus on providing exceptional customer experience. The top of the ranking includes Publix, H-E-B, Chick-fil-A, and Amazon, while Fujitsu, Health Net, and Spirit Airlines populate the bottom.
Most startling is the fact that average scores across all 20 studied industries have declined since last year. While this may not necessarily show a decline in the....