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LONDON, March 30, 2011—As broadband Internet service becomes increasingly commoditized, service providers that successfully manage customer expectations around network performance and value can benefit from increased customer satisfaction and brand differentiation, according to the J.D. Power and Associates 2011 UK Fixed Broadband ISP Customer Satisfaction Study(SM) and the J.D. Power and Associates 2011 UK Mobile Broadband ISP Customer Satisfaction Study(SM), both released today.
The studies examine five factors that....
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