New Survey Finds People Have Less Tolerance For Slow Customer Service
A new survey examining consumer attitudes on customer service, at a time when e-commerce traffic has significantly increased due to the coronavirus pandemic, has found people to be more intolerant and skeptical of the recorded "unusually high call volume" messages. The survey, conducted by ArenaCX, the world's first outsourcing marketplace delivering responsive customer service to businesses, finds that nearly 50% of respondents are not entirely convinced....