The latest news in the world of customer experience and customer loyalty.
IBM Sues Groupon
International Business Machine Corporation (IBM) is going to war with Groupon, the online coupon business. IBM is asking for a small award of just $166.5 million for Groupon’s use of four patented technologies. IBM alleges that, “Groupon built its online coupon business on the back of International Business Machines Corp.’s e-commerce inventions without permission.” All major companies, such as Amazon and Facebook for....