Delta Partners With YouTube, Enhances the Customer Experience for SkyMiles Members with In-Flight Cloud-Based Entertainment System
Delta is enhancing personalized travel through a partnership with YouTube, as well as introducing a cloud-based in-flight entertainment system. SkyMiles Members will enjoy ad-free access to a wide range of content from their favorite YouTube creators, podcasts, and music artists while flying on Delta’s aircraft. The collaboration will also enhance the Delta Sync experience, launched in 2023. The new offerings were revealed at CES 2025, emphasizing Delta’s commitment to transforming air travel with cutting-edge technology.
Delta CEO Ed Bastian said, “Technology has the power to transform travel and create moments for our customers to enjoy the journey as much as the destination. Whether through fast, free Wi-Fi, our industry-leading seatback screens, or any of the other personalized channels in Delta’s digital ecosystem, we’re committed to creating a seamless and enriching experience for our SkyMiles Members.”
Delta’s new cloud-based entertainment system represents a major leap forward in the airline’s in-flight services, with significant upgrades to both hardware and software. The system features a 4K HDR QLED display for an immersive viewing experience, Bluetooth connectivity, and a 96-terabyte storage capacity. The Delta Sync seatback system enhancements include personalized recommendations based on passengers’ preferences and assistance finding content more easily. Additionally, features like “Do Not Disturb” mode and seamless integration with Delta’s Wi-Fi service ensure a more customized and relaxed travel experience for passengers. Delta also plans to launch the Onboard Experience Planner and other features to give SkyMiles loyalty members more control across all stages of their travel journey.
Learn more about the SkyMiles program here: https://www.delta.com/joinskymiles/
Honeywell Survey Shows Retailers Are Embracing AI for Operational Efficiency and Employee Satisfaction
A recent Honeywell survey revealed that more than 80% of retailers plan on increasing artificial intelligence (AI) use in 2025 to enhance operational efficiency, adapt to consumer behaviors, and improve employee skills. The survey highlights that AI is expected to play a significant role in addressing key challenges, such as improving return management and ensuring product availability in the competitive, omnichannel retail market.
Honeywell Productivity Solutions and Services President David Barker said, “We are truly in the midst of a new era for the retail sector where evolving AI capabilities will make a positive impact on the shopper’s journey, the employee experience, and the retailer’s supply chain operation. On their journey toward autonomous operations, retailers are looking for AI and automation solutions that provide actionable data and help to upskill their employees.”
The survey found that AI is benefiting retailers and enhancing the employee experience. Over half of retail leaders believe AI contributes to higher employee retention, with 52% seeing it as a tool to accelerate career growth and develop essential soft skills. Furthermore, more than 60% of executives indicated that AI tools simplify employees’ tasks, and 55% believe it improves job satisfaction. AI’s role extends beyond operations to improving the customer experience as well. The research found that two-thirds of shoppers have interacted with AI during their retail experiences, whether through chatbots, price comparisons, or reading reviews. Price comparison emerged as the most popular use of AI (53%), followed by checking product availability (41%) and enhancing the checkout process (34%).
Download the full report from this page: https://automation.honeywell.com/us/en/industries/retail
Bank of America Reaches $500 Billion in Client Assets
Bank of America recently announced that its Consumer Investments division has grown significantly over the past decade, reaching more than $500 billion in client assets. This marks a more than ten-fold increase since the business’s inception, now serving nearly four million clients through platforms like Merrill Edge Self-Directed and Merrill Guided Investing.
President of Preferred Banking for Bank of America Aron Levine said, “The launch of Merrill Edge over a decade ago solidified our competitive advantage enabling us to fully meet the banking, lending, and investing needs of all 69 million consumer and small business clients. Together with Merrill and Bank of America Private Bank, we’re using the power of Bank of America to help clients build wealth and manage their entire financial lives.”
The increasing number of clients opting for managed account options has contributed to the success of Bank of America’s high-tech, high-touch approach. With more than 3,000 financial solutions advisors available across more than 3,700 financial centers, the company plans to continue expanding its network and create room for almost 10 million client appointments annually. Meanwhile, Bank of America has seen a growing trend among younger generations, with Gen Z and Millennials holding 33% of all Consumer Investment accounts and more than half (52%) of Merrill Guided Investing accounts owned by individuals from these age groups. A Bank of America Institute survey showed that 58% of Millennials and Gen Z professionals are increasingly self-educating on investing.
Unlock the full findings from the survey regarding Millennial and Gen investors here: https://newsroom.bankofamerica.com/content/dam/newsroom/docs/2024/BofA_New%20Professionals%20Pulse%20Survey%20Factsheet_2024.pdf
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Original Article Links:
Delta unveils onboard: YouTube partnership, cloud-based seatback experience, personalized features and more
HONEYWELL RESEARCH REVEALS MORE THAN 80% OF RETAILERS PLAN TO INCREASE AI CAPABILITIES IN THEIR OPERATIONS IN 2025
BofA's Consumer Investments Surpasses $500 Billion in Assets as Clients Choose High-Tech, High Touch Approach to Managing Finances