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PALO ALTO, Calif.—HP (NYSE:HPQ) today announced an enhanced services support program that uses advanced automation and mobility technology to resolve client problems quickly, proactively and with minimal disruption.
The HP Next Generation Customer Support Experience will help businesses and governments in their pursuit of an Instant-On Enterprise. In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.
The HP Next Generation Customer Support Experience features technology support that is designed to help deliver:
“Clients deserve an excellent customer support experience that provides lightning fast responses in addition to increased overall value,” said Gary M. Budzinski, senior vice president and general manager, Technology Services, HP. “Building on our industry-leading positions in customer loyalty and customer satisfaction, the HP Next Generation Customer Support Experience is an evolutionary next step in enabling clients to maximize their technology investments.”
Concurrent with the announcement of the HP Next Generation Customer Support Experience, HP intends to limit access to the company’s intellectual property over the next 12 to 18 months to warranty and support agreement customers. This will allow HP and its worldwide network of authorized support partners to enhance the HP Next Generation Customer Support Experience for warranty and support agreement customers, while aligning HP’s intellectual property protection practices with industry norms.
The HP Next Generation Customer Support Experience will be rolled out in phases over the next 12 to 18 months.
HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP is available at http://www.hp.com.
This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2010 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2009. HP assumes no obligation and does not intend to update these forward-looking statements.
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