PALO ALTO, Calif.—HP (NYSE:HPQ) today announced an enhanced services support program that     uses advanced automation and mobility technology to resolve client     problems quickly, proactively and with minimal disruption.

The HP Next Generation Customer Support Experience will help businesses     and governments in their pursuit of an Instant-On Enterprise. In a world     of continuous connectivity, the Instant-On Enterprise embeds technology     in everything it does to serve customers, employees, partners and     citizens with whatever they need, instantly.

The HP Next Generation Customer Support Experience features technology     support that is designed to help deliver:

  • Reduced outages and lower total cost of ownership through       personalized, proactive support capabilities that enhance the value of       clients’ existing technologies;
  • Quicker problem resolution with advanced, 24/7 remote monitoring that       automates diagnostics and notifications for HP and multivendor       products. HP support addresses issues with its own technologies in       addition to multivendor environments;
  • Reduced staff time spent on maintenance with automated service       requests that direct products needing attention to top HP services       professionals, so clients can stay focused on running their       businesses, instead of performing routine maintenance;
  • Personalized and proactive support designed to improve the health and       performance of clients’ technology environments with a new support       portal; and
  • Entitlement based access to HP system updates, including the latest       support “how to” information, upgrades, user forums and HP experts.
  • HP only uses HP genuine parts or parts from HP authorized suppliers.

“Clients deserve an excellent customer support experience that provides     lightning fast responses in addition to increased overall value,” said     Gary M. Budzinski, senior vice president and general manager, Technology     Services, HP. “Building on our industry-leading positions in customer     loyalty and customer satisfaction, the HP Next Generation Customer     Support Experience is an evolutionary next step in enabling clients to     maximize their technology investments.”

Concurrent with the announcement of the HP Next Generation Customer     Support Experience, HP intends to limit access to the company’s     intellectual property over the next 12 to 18 months to warranty and     support agreement customers. This will allow HP and its worldwide     network of authorized support partners to enhance the HP Next Generation     Customer Support Experience for warranty and support agreement     customers, while aligning HP’s intellectual property protection     practices with industry norms.


The HP Next Generation Customer Support Experience will be rolled out in     phases over the next 12 to 18 months.

About HP

HP creates new possibilities for technology to have a meaningful impact     on people, businesses, governments and society. The world’s largest     technology company, HP brings together a portfolio that spans printing,      personal computing, software, services and IT infrastructure to solve     customer problems. More information about HP is available at

This news release contains forward-looking statements that involve     risks, uncertainties and assumptions. If such risks or uncertainties     materialize or such assumptions prove incorrect, the results of HP and     its consolidated subsidiaries could differ materially from those     expressed or implied by such forward-looking statements and assumptions.      All statements other than statements of historical fact are statements     that could be deemed forward-looking statements, including but not     limited to statements of the plans, strategies and objectives of     management for future operations; any statements concerning expected     development, performance or market share relating to products and     services; any statements regarding anticipated operational and financial     results; any statements of expectation or belief; and any statements of     assumptions underlying any of the foregoing. Risks, uncertainties and     assumptions include macroeconomic and geopolitical trends and events;      the execution and performance of contracts by HP and its customers,      suppliers and partners; the achievement of expected operational and     financial results; and other risks that are described in HP’s Quarterly     Report on Form 10-Q for the fiscal quarter ended July 31, 2010 and HP’s     other filings with the Securities and Exchange Commission, including but     not limited to HP’s Annual Report on Form 10-K for the fiscal year ended     October 31, 2009. HP assumes no obligation and does not intend to update     these forward-looking statements.

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing