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Vovici and Independent Research Firm to Take Part in Webinar for Voice of the Customer and Customer Experience Professionals on October 13
HERNDON, Va.—Vovici™, a Verint® Systems (NASDAQ: VRNT) company and leading provider of Voice of the Customer and enterprise feedback management solutions, will host a compelling webinar entitled What It Means to Be Customer-Centric in 2012 with special guest Forrester Research, Inc., an independent research company that advises global leaders in business and technology.
In this webinar, Vovici’s Nancy Porte, vice president of customer experience, will be joined by guest speaker Andrew McInnes, an analyst in Forrester’s Customer Experience Group, to discuss how to become a customer-centric organization, what that really means in today’s business world, and how to improve the customer experience through customer journey maps, which provide a view of companies from the customer perspective.
“Customer journey maps can distill even the most complex customer relationships into a single, comprehensive view that businesses can use to augment revenue, drive advocacy and reduce attrition,” explains Porte. “It’s an invaluable tool for creating better experiences for customers and becoming a truly customer-centric organization.”
Find out how to meet and exceed customer expectations, improve customer experiences, identify what it really means to be customer-centric, and explore ways to open the doors to increased revenue opportunities and improved customer advocacy and retention in 2012. To learn more, register today!
What: Webinar – What it Means to Be Customer-Centric in 2012
Who: Vovici and Forrester Research
When: October 13, 2011, 2 pm ET
How: To register, click here.
Vovici™, a Verint® Systems company, is the leading provider of intelligent online survey management and feedback solutions. Powerful, scalable and easy to use, Vovici’s solutions help companies engage customers, employees and partners to increase loyalty, facilitate innovation, and influence critical business decisions. More than a thousand organizations worldwide, including more than half of the Fortune 500, rely on Vovici to turn information into action. Visit www.vovici.com for more information.
About Verint Systems Inc.
Verint® Systems Inc. is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries-including over 85 percent of the Fortune 100-use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.” Visit us at our website www.verint.com.
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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