DoorDash Improves Customer Experience with Package Pickup

DoorDash introduces their new Package Pickup service for customers. Consumers can now request a Dasher to pick up prepaid packages from their home and deliver them to any local carrier, including USPS, UPS, and FedEx.

The company continues to improve customer experiences through exploring new ways to offer convenience through their platform. Released to address the busiest time of the year for package returns, Package Pickup already reaches 95% of Americans.

We are excited to introduce Package Pickup as a seamless and efficient offering for those looking to make returns during the busy post-holiday season and throughout the year,” said Gagan Gupta, DoorDash Product Manager.

Customers receive their first Package Pickup for free in January 2023 by using the DoorDash app or web platform. The service charges a flat fee of $5—or $3 for DashPass members—for up to five packages picked and dropped in the same order.
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