Officials of Audi of America have been working toward a particular customer service/customer engagement milestone. Now, that aspiration has come true. For the first time ever, Audi was named the top performer among all automotive brands, including the premium segment, according to the 2016 J.D. Power Customer Service Index (CSI).
The CSI study is a leading indicator of how customers view their vehicle service experiences within the first three years of ownership.
Audi had performed admirably for multiple years in the study, but jumped....