Brian Roberts, CEO of Comcast Corp., the largest broadcasting and cable company in the world based on revenue, is prideful of his company’s rising results when it comes to customer engagement and customer experience.
Third-quarter revenue jumped 11.2% at Comcast.
“We added 156,000 customer relationships, up over 90% from the prior year,” Roberts said during Tuesday’s earnings conference call, according to Seeking Alpha. “Our video results were the best for the third quarter in nine years and our broadband results were the best for the third quarter in six years. Similar to last quarter, churn was a standout, as we saw an improvement across every category.”
Last quarter, Roberts spoke of launching a voice remote.
“Today, we’ve already deployed nearly 1.5 million of them,” he said. “And we are confident that we have unrivaled content rights, which makes it much more important for us to facilitate the discovery of that content. The voice remote is exactly the type of solution, and the customer feedback has been terrific. In addition, we’ve scaled our XFINITY on Campus offering, nearly quadrupling the number of participating universities versus last year to 26.”
On Aug. 5, Comcast surpassed the prior record for the highest grossing year ever for a movie studio in worldwide box office. This marks the first time any studio has had three films eclipse the $1 billion mark in theatrical receipts in the same year.
“At our Broadcast and Cable Networks, while industry-wide ratings remain challenged, we had some real success in this past quarter,” Roberts said. “NBC was the No. 1 broadcast network for the fifth summer in a row and has continued the momentum into the fall, winning premiere week for the fourth straight year. In our Cable Networks, NBC Sports Network put up its most watched third quarter ever. Thanks to NASCAR's debut and continued growth in viewership for the English Premier League. At USA Network, Mr. Robot was the number two new basic cable drama this summer. I would just add that the thing that I feel good about is the video product that we're offering has tremendous momentum. It’s the best in the market. People that don’t live in Philadelphia or one of our markets, when they see it, they go ‘wow, wish I could get that.’ With the ease now, the voice remote, we’ll put millions of those out in the next several quarters and it just makes it even that much better. And our service initiatives and the improvements that are being made, the reliability, and on time and the network reliability, there’s a tremendous focus here, and I think that’s improving as well. So you put all together, I really think we have a great momentum and a good strategy.”