Frequent fliers will soon notice some exciting changes to the customer engagement offerings of British Airways. In an effort to enhance its customer experience, the UK’s leading flagship carrier is launching a redesign of its popular loyalty program.
Specifically revamped with business travellers in mind, the loyalty program will now include an “On Business” aspect, which promises a better customer experience for people flying on behalf of their company.
"We understand the needs of small and medium size businesses, and....