Bank of America has launched a powerful new generative AI tool, AskGPS, to transform the way its Global Payments Solutions (GPS) team supports over 40,000 business clients globally. Developed in-house and trained on more than 3,200 internal resources, ranging from product guides to FAQs, AskGPS delivers immediate, reliable answers to both simple and complex client queries.
Designed to act as more than just a search engine, the AI assistant taps into the bank’s institutional knowledge to provide strategic insights in real time....