Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

The Effects of Returns on a Variety of Industries

UPS coined Jan. 2 as National Returns Day, as it marked the pinnacle of the holiday gift return period. UPS expected to handle 1.9 million returns...

Research & Reports


Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

10 Books Every CX Leader Should Read in 2020

Check out the best books on customer experience, chosen by our very own experts. From updated classics to new research and insights into what makes...

Loyalty Today


Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

The breakthrough moments that defined CX in 2019 and are shaping 2020

Another year has passed, and it’s yet another year where customer experience has evolved at a considerable pace. We’ve seen more and...


Qualtrics CustomerXM™ is used by the world's most iconic brands to deliver breakthrough customer experiences and drive business impact. With Qualtrics' feedback collection capabilities such as SMS, voice, social, web, app and more, you can hear and understand every customer, at every meaningful moment. Through powerful machine...

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Evelyn Bozak
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