Loyalty360’s daily news coverage reports on the latest trends related to loyalty marketing, customer loyalty, customer experience & engagement and more.

Loyalty360 Reads: April 5 | Chick-fil-A to Invest $19 Million in Employees' Education; Vesta Pioneers New Depths of Online Community Insights; and More

Chick-fil-A to Invest $19 Million in Employees' Education in 2021 Chick-fil-A will invest $19 million in restaurant employees&rsquo...

Research & Reports


Loyalty360 reports on news and trends related to loyalty marketing, customer loyalty, customer engagement, customer experience, CRM, voice of the customer and more. Our ongoing coverage is of interest to marketers and operations professionals in any industry.

20 Books on Resilience and Reinvention

As your organization adapts to the ‘new normal, ’ page through these books to inspire you with ideas on how to bounce back stronger...

Loyalty Today


Read the latest from industry experts and our members in Loyalty360's Loyalty Today and Loyalty Management Magazine sections

Finding Your Voice: Why Communication in Times of Transformation Matters Now More Than Ever

In these unprecedented times, and as coronavirus prompts epic social and economic transformation, communication is more critical than ever...


Qualtrics CustomerXM™ is used by the world's most iconic brands to deliver breakthrough customer experiences and drive business impact. With Qualtrics' feedback collection capabilities such as SMS, voice, social, web, app and more, you can hear and understand every customer, at every meaningful moment. Through powerful machine...


Evelyn Bozak
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