According to Gallup’s 2013 study, “State of the American Workplace,” 70% of employees are not engaged. Engaging customers consistently can’t happen unless a company has fully engaged employees.
How can companies turn this negative paradigm around? Bond Brand Loyalty offered some specific advice during Tuesday’s Loyalty360 webinar titled, “Six Best Practices To Translate Your Customer Experience Vision Into Powerful Front-line Behaviors.”
Apple, The Ritz-Carlton, Disney, Macy....