When Loyalty360 spoke to Papa John’s CEO and Founder John Schnatter in January, he said that a great customer experience and listening to customers is the key to success.
“We are constantly asking our customers how we can do better,” Schnatter told Loyalty360 in January. “We are empowered to be adaptive, resourceful, and quick on our feet if we see or hear suggestions that will improve the experience.”
Constantly pursuing customer engagement, through voice of the customer feedback, usually leads to high....