New Duty-Free Shopping Area Will Elevate the Customer Experience at Dallas/Fort Worth Airport

DFW Airport Duty-free shoppingDallas/Fort Worth International (DFW) Airport is the world’s third busiest, hosting 1,850 flights a day and serving more than 62 million customers a year. It has the daily capability of impacting the customer experience of countless people from around the globe.

As a result, DFW Airport plans to revolutionize the customer experience inside its International Terminal D with an expansive new duty-free shopping experience, which includes luxury and premium retail brands. 

DFW has partnered with TRG Duty Free Joint Venture (TRG)–a global leader in duty free and a Texas retailer– to design and operate the new duty-free stores, which includes a total of six shopping locations covering nearly 20,000 square feet. TRG’s plans call for a two-level, 13,000-square-foot primary store that will significantly upgrade the central area of the terminal, along with an executive lounge as well as smaller specialty stores and kiosks.

“Terminal D hosts more than seven million international travelers each year, and as our international profile grows, those customers look for world-class experiences and amenities,” said Sean Donohue, chief executive officer for DFW Airport. “The new duty-free experience at DFW will transform Terminal D and bring our customers an unparalleled level of luxury and service with high-end brands, VIP concierge services, cutting-edge technology and local flair.”DFW CX

The new duty-free shops will feature renowned international retail brands such as Ferragamo, Gucci, Dior, Chanel, Lancôme, and Burberry. The shops will sell a variety of goods—clothing, cosmetics, electronics, leather goods, jewelry, handbags, wine and spirits, specialty foods and more.

What’s more, passengers will discover exclusive local brands, including Bohlin Company western wear with Texas roots dating back to 1920, world-renowned Fort Worth distiller TX Whiskey, and native Texas artist James Surls. A unique sculpture by Surls will suspend over the central store to give shoppers a true Texas welcome.

TRG’s new duty-free shopping main store will be located in the center of Terminal D between Gates D22 and D23, transforming space that is currently used mainly as gate waiting areas into a high-end shopping experience.  All of the new locations should be installed and operational by the end of 2016.

The new duty-free operation is part of the airport’s overall plan for new premium retail, spa, food, and beverage concessionaires in the first major update to the Terminal D concessions program since the terminal opened in 2005. New brands coming to DFW include: Hugo Boss, TUMI, Michael Kors, Coach, Mont Blanc, Longchamp, M·A·C, Jo Malone, Aveda, The Italian Kitchen by Wolfgang Puck, and Café Izmir Mediterranean Tapas of Dallas.

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